The practical answers, plainly.
Memberships are not paused mid-year. The annual fee is paid for the full twelve-month term, and that term runs to completion.
A member who decides partway through the year that Avenor is no longer right for them keeps their access through the end of the term and leaves with no further obligation at renewal. The fee already paid is not refunded — the year was bought as a whole.
For a member whose circumstances change in a way that genuinely warrants conversation — a long illness, an unexpected relocation, something material — write to hello@avenor.club. The brand does not have a formal policy for these cases. They are handled by conversation, not by rule.
Yes. A member can move between tiers, but the timing matters.
Upgrades take effect at the next renewal. A House member who wants to become a Circle member at month seven of their term continues at House until their year ends, then renews into Circle. The brand does not pro-rate mid-term tier changes.
Downgrades work the same way — at renewal, not mid-term. A member's year is held at the tier they joined at.
The exception is Access. An Access member who wants to commit to House, Circle, or Black can do so at any point — they are not moving between annual terms, only opening one. The active-period mechanic of Access doesn't conflict with starting a new tier's annual term.
About two weeks before a member's year ends, they receive a note from the brand — a quiet check-in, not an auto-renewal. The note confirms what their term has been, what the renewal terms would be, and asks whether they want to continue.
A member who wants to renew confirms and their next year begins. A member who does not want to renew simply says so, and the membership ends cleanly at the end of the current term.
There is no penalty for not renewing. The relationship is annual. A former member who later wants to rejoin reapplies — the brand reviews the new application as it would any other, with the benefit of knowing the person.
In the member portal, you choose a home, choose your dates, and confirm. Availability shows in real time across every home in the network. The rate is the same year-round — there are no peak surcharges, no blackout periods, no holiday markups.
Bookings draw from your tier's annual allocation. If you have allocation left, the room-nights are simply deducted. If you have used your allocation, the additional room-nights are charged at the ₦55,000 member rate, the same rate that applies across every tier. Either way, the transaction is one step.
Yes. The booking system lets you plan multiple stays — different homes, different room counts, different dates — as a single act of planning. A member can book a weekend in October, a working week in November, and a family stay in December all at once, and hold them as one booking record.
The dates between your planned stays stay available to other members. Multi-period bookings do not lock the homes you are not in.
Yes. Each booking specifies its own room count, and you can book different rooms in different homes — different sizes for different purposes — as the same act.
A member hosting visiting family one week might book the whole of one home (four rooms); a working stay the next month might be a single room at a different home. The allocation simply reflects the total room-nights drawn — three room-nights at home A and two at home B is five room-nights in total against your annual.
The system shows you, in real time, what is available across the network. If the home you wanted is booked, the alternatives in nearby neighbourhoods are surfaced — usually one or more homes in the same part of the city, often at the standard you expected.
If the specific home matters and the dates are flexible, the calendar shows when it next opens up. If the dates matter and the home is flexible, the alternatives are clear.
For genuinely fixed situations — a date that cannot move, a home that cannot be substituted — write to hello@avenor.club. A real person can sometimes help.
Yes. A member can extend a stay, change rooms, switch homes, or adjust dates — through the same booking system. The changes take effect against the same allocation and reflect availability in real time.
A booking cannot be transferred to another member. The booking stays in the name of the member who made it.
Cancellation is free up to 48 hours before the stay. The room-nights return to your allocation, and you can use them for another booking.
Cancellations within 48 hours of the stay are charged at the standard rate — the room-nights are deducted from your allocation as if the stay had taken place. This is a small, deliberate friction: it discourages the late-cancel pattern that makes shared homes harder to plan around for other members.
Circle and Black tier members can sponsor guest stays for someone else to use without the member being present. The booking is made through the same system as any other — the member books the home and the dates, and indicates that the booking is for a guest. The guest's name is provided so the home is expecting them.
Guest stays draw from the member's allocation at the same rate as the member's own stays. The member remains responsible for the stay — the brand's relationship is with the member, not the guest.
Access and House tier members can have visitors stay with them on the member's own bookings, which is a different thing from sponsoring an unaccompanied guest stay.
No. The homes are residential — there are no live-in staff, no concierge desk, no on-site manager waiting for you. A member uses the home as a member of a household would, not as a guest of a hotel.
What sits behind the home is operational. Each home is cleaned and provisioned between stays by a team the brand works with. If something needs attention during a stay — a tap that won't stop, a light that won't come on — there is a phone number the member can reach, and someone will be at the home within reasonable hours. Black members have a house manager who handles this active coordination as part of their tier.
The baseline is consistent across every home in the network. A working kitchen with the basics — coffee, tea, oil, salt, the staples a member would expect to find on arrival. Clean linens. A working call line. Fibre internet. Toiletries in the bathroom. A bed that is properly made. The everyday provisions that make a home usable from the moment a member walks in.
Flagship-collection homes are provisioned to a higher standard — fuller pantries, more thorough finishes, the kind of stock a member who knows the home would expect.
What is not provided as default: groceries for cooking, alcohol, anything personal. A member who wants a specific stock for their stay can request it ahead — the brand can arrange this for a member rate, or the member can have things delivered themselves. Day-to-day grocery shopping is the member's own.
Generally, no. The homes are shared — another member may be in the home between your stays — and the homes are reset between each member's visit. A member should leave the home as they found it, and not expect to find belongings still there on the next stay.
A small exception for Black members: the house manager can arrange storage of a member's belongings between stays, within reason. A member who keeps a particular bottle of single malt, or a specific set of running gear, can have those held for them. This is part of the concierge as house manager arrangement that Black membership includes, not a general allowance.
For everyone else, the rule is plain: arrive, use the home, leave with what you came with.
There is a phone number you can call. A real person answers it within reasonable hours; for genuinely urgent matters, the response is faster.
The kinds of things that go wrong — a tap that won't stop, a generator that's not switching over, an air conditioner that's making a noise it shouldn't, a key that won't read — are handled by the operations team, who are reachable through that number. Most of these get resolved within the same day, often within hours.
For matters that are not operational — a problem with the booking, a concern about the home itself, a question that needs a human conversation — the same number reaches the brand. A member of the team will respond, not a script.
If the home becomes genuinely uninhabitable mid-stay (power not restored for a sustained period, a real fault that can't be fixed in time), the brand will move you to another home in the network. That decision is the brand's responsibility, not the member's to negotiate.
If a question is missing here, write to hello@avenor.club. A real person reads that inbox.