Section 1
About this Policy.
1.1 This Acceptable Use Policy sets out what Members agree to do, and not to do, in the Homes and in the network. It is incorporated by reference into the Membership Agreement (clause 1.3 of the Agreement) and binds Members on the same basis as the Agreement.
1.2 The Policy is principle-led. Each section opens with a short statement of the spirit of the rule, followed by the specific behaviours that follow from it. The principles and the specific clauses are equally binding — the principle is not aspiration, and the clauses are not exhaustive. A behaviour that violates the principle of a section may amount to a breach even if it is not specifically named in that section.
1.3 This Policy is the work of a small operation. It is written in plain English on purpose; the spirit of each section is meant to be readable by a Member and applied by reasonable judgement. Where the application of a rule to a specific situation is unclear, the relevant person can write to hello@avenor.club. A real person responds.
1.4 Breach of this Policy is handled in accordance with section 9 below, which reflects the conversation-first commitment set out in clause 10.4 of the Membership Agreement.
1.5 Version: 1.0. Date: [date of issue]. Earlier versions, where they applied during a current Member's term, are available on request.
Section 2
The Homes themselves.
The Homes are real places, cared for to a standard. A Member's use should leave each Home ready for the next Member as a household would leave it for a returning houseguest — clean, undamaged, with the small disruptions of ordinary use put back.
2.1 Ordinary use. A Member uses the Home as a residential property. This includes sleeping, cooking, working, hosting Visitors, and the everyday activities that take place in a home. Avenor expects ordinary wear and tear and does not charge for it — a glass broken in the sink, a stain on a sofa from coffee, a chip on a counter from heavy use. These are part of how Homes are used.
2.2 What counts as damage. Damage beyond ordinary use includes: significant marks or stains on furniture or finishes that require professional restoration; damage to appliances, fixtures, or fittings beyond fair wear; loss or theft of items from the Home; damage caused by negligence or by activities that fall outside the ordinary use of a residential property. A Member is liable for the reasonable cost of repair, replacement, or restoration of such damage, in accordance with clause 11.4 of the Membership Agreement.
2.3 Leaving the Home. At the end of a stay, a Member returns the Home to a state ready for cleaning — washed dishes returned to the kitchen, used linens left for collection, personal belongings removed, perishable food removed from the refrigerator. The Home does not need to be cleaned by the Member; Avenor cleans between stays. The Member's responsibility is to leave it in a condition that allows that cleaning to proceed normally.
2.4 Smoking. The Homes are non-smoking. This applies to cigarettes, cigars, vaping devices, and any other form of smoking, indoors and within enclosed outdoor spaces of the Home (balconies, courtyards, terraces where they are part of the Home's structure). Smoking in non-enclosed outdoor spaces immediately adjacent to a Home — where smoke or smell would enter the Home — is also not permitted.
2.5 Open flames and devices. A Member does not use candles, incense, indoor fires, or other open-flame devices in the Homes. The kitchen's installed equipment is used as intended. Cooking is welcome; experimental, professional-scale, or commercial cooking is not (see clause 6).
2.6 Locks, keys, and security. A Member does not change locks, copy keys, or alter the security arrangements of a Home. Where the Home uses electronic access, a Member does not share access codes beyond the people they are staying with (and a Visitor or Guest's access ends with the booking).
2.7 Reporting damage and incidents. Where damage occurs during a stay — accidental or otherwise — the Member reports it promptly through the operations contact in the member portal. Prompt reporting allows Avenor to address the issue before the next Member arrives and is taken into account in any assessment under clause 2.2.
Section 3
Other Members and their quiet enjoyment.
The network is shared in the largest sense — every Home holds many Members across its life. A Member's stay should be conducted as though the next Member's stay matters as much as their own, because it does.
3.1 Quiet enjoyment. The Homes are residential. They sit in neighbourhoods where neighbours expect residential behaviour. A Member's use should be consistent with how a household would behave: ordinary sounds of daily life are fine; sounds that would draw a complaint from a neighbour are not.
3.2 Late hours. Between 10pm and 8am, conduct in the Home should respect the household character of the neighbourhood. Music kept to indoor levels. Voices moderated. Movement and arrivals planned where reasonable. A Member arriving or departing late is fine; loud arrivals and departures at late hours are not.
3.3 Gatherings. Avenor's Homes are not event venues. Small gatherings of a Member's own social circle — a dinner, a quiet evening with friends — are part of normal household use and do not require prior notice. Larger gatherings — defined as more than eight people including the Member in a non-flagship Home, or more than twelve in a flagship Home — require advance notice to Avenor through the member portal, and Avenor may decline.
3.4 What gatherings cannot be. The following are not permitted regardless of size or prior notice: ticketed events, paid events, commercial product launches, professional photography or filming sessions, gatherings that draw outside attention to the Home (paparazzi, press, public crowds), or any event that materially disrupts the neighbourhood. The Homes' purpose is residential use by Members and their invited Visitors and Guests; commercial or quasi-commercial events sit outside this purpose.
3.5 Care for the next Member. A Member uses the Home in a way that leaves it in good shape for the next Member. This includes not creating conditions that persist beyond the cleaning between stays — strong scents (smoke, heavy fragrances, cooking odours that linger), residue that requires special restoration, or damage that has not been reported. Where conditions arising from a Member's stay genuinely affect the next Member's use of the Home, this constitutes a breach.
Section 4
Visitors and Guests.
A Member is responsible for the people they bring into the network. The relationship that matters is between the Member and Avenor; Visitors and Guests are with the network only through the Member.
4.1 Visitors. A Visitor is a person staying with the Member as part of the Member's own booking — friends, family, a partner, a colleague — anyone the Member is sharing their stay with. Visitors are permitted across all tiers, subject to the capacity of the Home. There is no separate Visitor approval; the Member books the Rooms needed for themselves and their Visitors, and uses them together.
4.2 Member responsibility for Visitors. The Member remains responsible for the conduct of their Visitors throughout the stay. This Policy applies to Visitors through the Member; a breach by a Visitor is treated as a breach by the Member for the purposes of this Policy.
4.3 Guests. A Guest is a person whose stay is sponsored by a Circle or Black Tier Member without the Member being present. Guest stays are arranged through the booking system in accordance with clause 5.5 of the Membership Agreement.
4.4 Briefing the Guest. Before a Guest stay, the sponsoring Member provides the Guest with the essential information about the Home and the network's expectations — the address, arrival arrangements, the operations contact, and the spirit of this Policy as it applies to their stay. The Member confirms in the booking system that they have done so.
4.5 Guest conduct. A Guest is bound, through the sponsoring Member, by the standards of this Policy. A breach by a Guest is treated as a breach by the Member for the purposes of this Policy. Repeated breaches by Guests of the same Member may, at Avenor's discretion, affect that Member's Guest privileges.
4.6 Vulnerable Guests. A Member does not sponsor a Guest stay for a person who is, to the Member's knowledge, in a state where they would not be safe staying in a residential property without ongoing support — including but not limited to acute illness, recent surgery requiring care, severe intoxication at the point of arrival, or any other condition that would create an unreasonable risk to the Guest or to Avenor's staff. Where there is doubt, the Member writes to Avenor before the booking.
4.7 Approval and refusal of Guest bookings. Avenor may decline a specific Guest booking where there is reasonable concern about the Guest, the proposed use, or the suitability of the Home for the stay. Avenor will explain the reason for refusal to the Member.
Section 5
Staff, contractors, and operations.
The Homes are kept ready by a small operation — cleaners, maintenance, the operations team, and for Black Tier Members the house manager. These people are the reason a Home works. They are treated as colleagues of the network, not as service providers in the conventional sense.
5.1 Respect. Members treat Avenor's staff, contractors, and operations team with respect. This means: polite communication, reasonable response times to messages, no shouting or intimidation, no harassment of any kind (including harassment based on personal characteristics protected under Nigerian law).
5.2 Communication. Operational requests during a stay — repairs, replacements, missing items, problems with the Home — go through the contact channels Avenor publishes (the operations phone number and email address in the member portal). Members do not contact individual staff or contractors directly outside these channels, except where Avenor has provided a direct contact for a specific purpose (such as the house manager for Black Tier Members).
5.3 Privacy of staff. Members do not photograph, film, or record Avenor's staff or contractors without their express consent. Members do not solicit personal contact information from staff. Members do not engage staff in conversation about other Members, the network, or matters confidential to Avenor.
5.4 Tipping. Tipping is not expected. The cost of Avenor's operations is built into the Annual Fee, and staff are paid fairly through Avenor. A Member who wishes to give a personal token to a specific person who has helped them — a particular kindness during a difficult stay, for instance — may do so, but this is not a substitute for fair pay and is not solicited.
5.5 No private hiring. Members do not separately hire Avenor's staff, contractors, or operations team for work outside the network — including domestic work, private events, or any other personal engagement — without Avenor's prior written consent. This protects both the staff member and the network from conflicts of role.
Section 6
Commercial use of the Homes.
The Homes are residential. Their character — and the brand's discretion about them — depends on them being lived in as homes, not used as commercial venues. Where commercial use is genuinely needed, it is handled by exception and by conversation, not by default.
6.1 The default. A Member uses a Home for personal purposes — staying in it, hosting Visitors, taking calls, doing the work that ordinary residential life accommodates. This is consistent with clause 5.8 of the Membership Agreement.
6.2 What counts as commercial use. The following uses are
commercial for the purposes of this Policy and require Avenor's prior written consent:
(a)photography or filming where the resulting images or footage will be sold, licensed, used in advertising, or distributed publicly;
(b)paid events of any kind — including ticketed gatherings, paid workshops, paid dining experiences, or any gathering where attendees are paying directly or indirectly for the experience;
(c)product launches, press events, or media appearances using the Home as a setting;
(d)short-term subletting of the Home or any room within it to a third party for any consideration;
(e)operation of a business from the Home in a way that involves clients, customers, or members of the public visiting the Home;
(f)sustained use of the Home as a primary workplace for a team of more than four people, or for activities that materially alter the residential character of the Home for the duration of the stay.
6.3 What does not count as commercial use. The following are not commercial use and do not require separate consent:
(a)working from the Home individually, including taking video calls;
(b)small working sessions with colleagues — up to four people including the Member — where the work is the Member's own and no clients or external parties visit;
(c)informal social photography by the Member of their own stay, where the resulting images are for personal use only and do not identify the Home, its address, or the surrounding neighbourhood in a way that compromises the network's discretion (see section 7);
(d)hosting a non-commercial gathering of the Member's own social circle within the limits set out in clause 3.3.
6.4 Requesting consent. A Member who wishes to use a Home for any of the activities in clause 6.2 writes to Avenor at hello@avenor.club in advance. Avenor considers each request on its merits, taking into account the nature of the proposed use, the impact on the Home and the neighbourhood, the impact on other Members' use of the network, and the standing of the requesting Member. Consent, where given, may be subject to specific conditions and may include an additional fee.
6.5 Avenor's discretion. Avenor's decision to grant or refuse consent under this section is final. A refused request is not a breach by the Member; it is simply a use that does not fit the residential character of the Home. The Member may, of course, propose an alternative use that fits within the default.
Section 7
Discretion about the network.
The discretion that Avenor commits to about Members (clause 8.7 of the Membership Agreement) depends, in part, on Members exercising comparable discretion about the network. The protection runs both ways.
7.1 Addresses. Members do not publish, post on social media, or otherwise make publicly available the specific street addresses of the Homes. This applies to text references, photographs that identify the address, and any tag or geolocation that effectively discloses the address. The neighbourhood may be referenced ("a home in Ikoyi"); the address may not.
7.2 Other Members. Members do not disclose the identity of other Members of the network, or the fact that a specific person is or has been a Member, without that person's consent. Where a Member is aware of the network's membership through the Home, by sharing the network, or otherwise, they treat this as confidential.
7.3 Visitors and Guests at the Home. A Member's awareness of who has previously stayed at a Home is incidental — Avenor does not disclose this — but where a Member becomes aware (for instance, an item left behind by a previous Member, or an interaction at handover), the Member does not share this information publicly or with third parties.
7.4 Public discussion of the network. Members may discuss their own membership and experience of the network with friends, family, colleagues, and the public. The discretion required by this section relates to the operational details — addresses, other members' identities, internal arrangements — not to the existence or character of the network itself. A Member is free to recommend Avenor, write about their experience, or speak about the brand publicly, subject to the limits in this section and to clause 6.2 about commercial use.
7.5 Press, media, and public profile. Where a Member is approached by press or media in connection with their use of a Home or the network, the Member may respond as they choose, but does not disclose information that compromises clauses 7.1 to 7.3. Where the situation is unclear, the Member may write to Avenor at hello@avenor.club for guidance.
7.6 What happens after the relationship ends. The discretion obligations in this section continue to apply to former Members for the duration of three years after the end of their last term. This is consistent with the limits of what a former Member would reasonably have learned about the network during their membership.
Section 8
Children, pets, and the household.
The Homes accommodate ordinary household life, with the practical rules that ordinary households apply.
8.1 Children. A Member may bring their own children, as defined in clause 5.9 of the Membership Agreement (children living with the Member as part of their household), on a stay. Children are not Visitors in the formal sense; they are part of the Member's household. Children remain the responsibility of the Member at all times during the stay.
8.2 Children's conduct. Members ensure that children in their care do not damage the Home, disturb other Members in adjacent or nearby Homes, or behave in ways that would be unreasonable in any residential setting. The principle of clause 2.1 (ordinary use) applies; the principle of clause 3 (quiet enjoyment) applies.
8.3 Pets. Pets are not permitted in the Homes by default. A Member who wishes to bring a pet on a stay writes to Avenor at hello@avenor.club in advance. Avenor considers each request on its merits, taking into account the type of pet, the Home in question, and the duration of the stay. Where consent is given, it may be subject to specific conditions (including a deposit against damage, restrictions on which areas of the Home the pet may use, and additional cleaning charges).
8.4 Service animals. Service animals supporting a Member with a disability are welcome in the Homes and are not subject to the default rule in clause 8.3. A Member with a service animal may inform Avenor in advance so the Home can be prepared appropriately; this is not a request for consent but a practical courtesy.
8.5 Household composition. Household is defined in clause 5.9 of the Membership Agreement: the Member's spouse or partner, their children, and their parents living with them. People outside this definition who stay with the Member are Visitors and are governed by section 4 of this Policy.
Section 9
How concerns and breaches are resolved.
Most concerns that arise under this Policy are resolved by conversation, not by formal step. Avenor's approach is to talk first, document if needed, and escalate only when the matter genuinely requires it.
9.1 Raising a concern — by Avenor. Where Avenor becomes aware of conduct that may breach this Policy, Avenor's first step is to raise the matter with the Member directly, either by email or by phone. The Member is told what the concern is and given a reasonable opportunity to respond. This is consistent with the conversation-first commitment in clause 10.4 of the Membership Agreement.
9.2 Raising a concern — by a Member. A Member who is aware of conduct that may breach this Policy — whether by another Member, a Visitor, a Guest, or by staff or operations — writes to Avenor at hello@avenor.club. Avenor investigates the matter in confidence to the extent possible, and responds to the Member who raised the concern with an outcome.
9.3 Minor or first-time matters. Most matters under this Policy are minor or first-time. These are typically resolved in conversation, with no formal record beyond a note in the Member's record indicating that the matter was raised and resolved. The Member's standing in the network is not affected.
9.4 Repeated or material matters. Where a breach is material — substantial in nature, repeated despite prior conversation, or falling into the categories in clause 10.3 of the Membership Agreement — Avenor may proceed to a formal step. The formal steps are: written warning, suspension under clause 10.5 of the Agreement, or termination under clause 10.6 of the Agreement.
9.5 Immediate action in serious cases. Where the conduct involves an immediate risk to the safety of staff, other Members, Visitors, or Guests — including the conduct in clause 10.3(b) of the Agreement (violence or threatening conduct) — Avenor may suspend access without prior conversation, in accordance with clause 10.4 of the Agreement. The conversation, where it then takes place, is about the consequences of the conduct.
9.6 Disputes about whether a breach occurred. Where the Member disputes that a breach occurred, or disputes the seriousness of the breach, the matter is resolved under the dispute-resolution process in section 12 of the Membership Agreement (conversation, then mediation, then arbitration or courts).
9.7 No retaliation. A Member who raises a good-faith concern under clause 9.2 will not be treated less favourably by Avenor as a consequence. This applies even where Avenor's investigation concludes that the concern was unfounded, provided it was raised in good faith.